How to delete
- Logged-in customers: press "Delete my account" below, or in the mobile app go to Settings → Delete account.
- Not logged in: send the form below with your account email and company. We confirm your identity by email before deleting anything.
What we delete
- Your myEuropacific login and profile (name, email, phone, preferences)
- Mobile devices, push tokens and app sessions
- AI connector connections (Claude, ChatGPT, Copilot, Grok) and notification settings
What we must keep by law
- Invoices and accounting documents (Slovenian law: 10 years)
- Customs declarations and customs records (at least 3 years, longer where customs law requires)
- Shipment files and transport documents that are part of those records
These records belong to the services provided to your company. They are kept only for the legal period, no longer used for your account and then deleted.
Processing time
We process requests within 30 days (usually within 5 working days) and confirm by email when your account is deleted.